I have received an incorrect/missing/defective item in my order. What should I do now?

✨ I have received an incorrect/missing/defective item in my order. What should I do now? ✨

Oops, we are very sorry and we would like to make it up to you! Please drop us a mail at order.ellezada@gmail.com with the following details:

1. Your order number
2. The matter of the issue e.g. incorrect/missing/defective item
3. Pictures, if applicable