✨ Exchanges. ✨

Once we have received your item and your exchange request, we will proceed to pack and dispatch the new exchange order. You will be notified via email once your exchange order is confirmed and shipped out respectively.

However, please take care to return your original items to us within 3 days from the day the new exchange order is made. If the original items are not received and returned to ELLE ZADA within the stipulated time frame, your exchange order will be released.

✨ Will I be charged for exchanges? ✨

We are happy to share that exchanges are free for customers when we sent the incorrect item to you! But... we are sorry for orders with the CHANGE OF MIND you will be charged for the postage to and fro.